Remote Tutoring

Cancellation Policy

A non-refundable, minimum deposit of $15 is required to reserve the date and time of a tutoring session. Rescheduling and cancelling is available online is free for up to 3 days before the scheduled session. Rescheduling or cancelling fewer than 3 days before the session will incur a $15 no-show fee, automatically charged to the card on file. Cancellations made 3+ days before the session receive a refund for the amount paid minus the non-refundable deposit. Frequent reschedules/cancellations may result in refusal of future services. If Addie is unable to attend a scheduled tutoring session with 3+ days' notice to the student, the student will be invited to reschedule or cancel for free.  If Addie is unable to attend a scheduled tutoring session with fewer than 3 days' notice to the student, the student will be invited to either cancel with no fee, or reschedule and receive a $15 discount on a future booking made within 30 days. Two-student sessions: If neither student can attend,  the session may be rescheduled or cancelled according to the policies above. If only one student cannot attend, Addie must be notified as soon as possible. The remaining student can opt to: (1) Reschedule or cancel the two-student session according to the policies above; (2) Cancel the session according to the policies above, and book again as a single student; (3) Keep the session as scheduled:  If the remaining student would like to keep the session,  a partial refund will be given.  The partial refund will be calculated based on the full amount paid minus the standard price for a single student session with the same session duration.

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